FAQ
Product Information
Where are these products made?
All our products are of the highest quality. We only stock 100% pure pharmaceutical grade food supplements produced in GMP ISO 9001:2000 facilities in accordance with MHRA guidelines.
How much will I gain from these products?
It is advised user’s stick to an intense exercise program and strict diet when taking these products to further increase the amount of effects they yield. Genetic potential will also contribute largely to effects from these products.
How long can I take these products?
We suggest these products are taken no longer than 8-10 weeks without a break. Some products are better tolerated than others. We advise staggered use because of hormonal changes these products will exert on the body and time is needed for equilibrium post use.
What happens if I experience side effects?
If you experience hypertension, dizziness, vomiting, aggression, diarrhea or any other stomach discomfort, increased heart rate or any other adverse side effects associated with hormonal changes in the body, it is advised to stop administering the product and see medical guidance. It is suggested that the user seek medical guidance before use.
Shipping
How are these products shipped, where from and how much will it cost me?
Our products are shipped in plastic 150ml sealed bottles. Our products are sent from the United Kingdom and shipping times are 5-8 business days depending on your location. We ship within 48 hours of your order placement excluding weekends and holidays. We will then ship the next business day. Please allow up to 30 days for arrival, average time to the USA is 5-8 business days, but this can be longer due to busy periods and US Customs processing times.
Please use your tracking number before contacting us regarding items typing your tracking number into the DPD website found below:
https://www.dpd.co.uk/service/
The below shipping times are only estimates and are after shipment:
- USA 5-8 business days
- UK 1-2 business days, in most days next day from shipment
- Australia 7-12 business days
- Europe 5-8 business days
We are not liable for further customs and import duty costs.
We are not liable for delays due to incorrect shipping information when ordering.
We do not ship to Russia, China, South America and Ukraine.
Shipping costs $30-40 depending on the order size and may increase marginally due to the weight of the package and location. Generally, 3+ products shipped to the USA will cost $30. This may increase with additional products however.
If items are damaged in transit or you receive an incorrect or incomplete order, please contact us.
Generally, shipping to the USA takes 5-8 business days, however, your package will not be eligible for a refund unless your package is not delivered within 30 days from shipment. You may then decide whether you want another package resent free of charge or a refund as per our Refund Policy.
What does my Order Status mean?
Awaiting Fulfilment: We've received your order and it will be processed soon. During our business hours only.
Awaiting Shipment: Your order is currently being processed for shipment. Its status will change within 24 hours to Shipped.
Under Review: Your order is on hold and will not be shipped unless we have heard from you via email or phone. This is often due to your shipping location and fraud risks.
Shipped: Your order has been shipped. A tracking number will have been emailed to you via our automated system. Please check your email, junk and spam inboxes.
What happens if customs stops/seizes my order?
We do not accept products that are being returned by Customs Agencies. We will refund your order as per our Refund Policy once you have provided proof of customs seizure. Note: That this process can take up to 30 days. By ordering you agree to our Refund Policy and understand you are ordering these products at your own risk and understand the importation restrictions of your country. We are not responsible for customs processing times.
Will I receive a tracking number?
Please provide a valid email address and we will email the tracking number to you when your order has been shipped after placement.
If shipping to an APO or PO Box we will use another shipping carrier (Royal Mail) which means shipping times can be slower by 1-4 business days. This service is also fully trackable and will switch to USPS once the package enters the United States or your local postal service in another country.
Privacy
This site is protected with a SSL (secure socket layer) encryption certificates.
We will not reuse any information we have obtained during the ordering process and not distribute any information to a third party. No personal information given will be reused without prior consent. We understand your “personal information” is private and respect our customer’s privacy. This is why we employ SSL when ordering and any details given to use are stored on a secured server.
Payment information
How can I pay?
We do not accept cash in mail, Western Union or MoneyGram. We accept all major credit and debit cards, including, Visa, MasterCard, American Express as well as others. If unsure about a specific payment method, use our contact us page.
You will be charged when placing the order.
Why has my card been declined?
1.Because there is an inconsistency with card and billing information
2.The card has expired or been blocked by the bank.
3.There is insufficient funds in the account
If you have any more additional questions, please contact us.
Our products are sold in USD.
Refund Policy (International/Domestic)
We will only offer a refund on unopened and unused products and within 30 days from the transaction date. We are not liable for any additional shipping costs you may experience returning items. A $30 shipping charge fee will be applied. Upon return of the neither unopened, nor damaged item(s), we will issue a refund within 2-3 business days but this can take longer to arrive at your bank so please be patient. Allow 4-5 business days from refund date.
Buy 2 Get 1 Free + Cycles
We will not issue a refund if your package has not arrived before 30 days. If 30 days has passed and your package has not arrived, you will be given a choice of resending the entire package or a refund as per our Refund Policy.
We are not responsible for customs clearance in your country. If your package does not arrive because Customs or Border Force has stopped your package, upon receiving a Seizure Letter we will ask you if you'd like the entire order resent or a refund as per our Refund Policy.
A refund will be given for unopened products, less shipping $30. An average will be calculated and refund given on cycle product(s). Deal and limited offers items will fall under the same Refund Policy.
Products
UK, European, Canadian and Australian customers may be sent: D-BOL, , DBOLS-50, TREN 100, DECA 300, TEST 500, CLEN 10, WINNI-V, ADROL 50 or VAR 15 as a replacement if your item is out of stock. The product ingredients and formulas are identical to the products listed on www.proanabolics.com, and other websites that carry our potent muscle building food supplements.
Contact:
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